Practical guide

When an add-on changes the occupied time

Last materially reviewed 2026-09-23

Quick answerTreat an extra as a new capacity requirement when it changes duration, staffing or equipment—not just the price.
What to know

Price is only one effect of an extra

A fictional consultation may offer an additional setup service that adds twenty minutes and needs a specialist tool. Treating that option only as an extra charge misses its operational effect. Write down whether each add-on changes duration, resource quantity or staff eligibility. Some extras do none of these things; others change all three. Keep the distinction explicit before deciding which options customers can select in an automatically confirmed booking.

What to know

Check the supported model

Trafft’s service configuration documentation is the starting point for understanding its service options. It does not justify assuming every combination of extras can change every type of resource assignment. Map the exact required behavior and mark unsupported details as unknown. If an extra effectively creates a different service, a separately defined appointment type may be clearer. This is a design option to evaluate, not a claim that one configuration is universally best.

What to know

Test the last appointment of the day

Take a fictional base service that fits just before closing. Add the time-consuming option and calculate whether the complete occupied interval still fits. Then try it when the extra equipment is already reserved. A correct price total does not prove either scheduling condition is satisfied. These checks should use fictitious customer information and an authorized test route, with expected outcomes recorded before observing the software.

What to know

Keep the customer description aligned

State whether an extra changes the appointment length and whether it is guaranteed or subject to confirmation. Avoid promising an add-on that staff must manually decline after booking. Review existing future appointments before changing an extra’s duration or resource requirement. A configuration edit may affect new availability without resolving earlier commitments. Keep those two tasks separate, and do not silently alter the service a customer already expects to receive.

Continue when useful

Next: Calculate preparation and reset time correctly

Calculate the occupied interval from preparation, service and reset. The customer-facing duration is only one part of it.

Open Calculate preparation and reset time correctly →

Sources used for this page

These records support the facts and comparisons above. Merchant-controlled records are labelled so you can separate product claims from independent evidence.

  1. Trafft service configuration — Merchant documentation · trafft.com · Merchant-controlled · checked 2026-09-23
  2. Trafft resource allocation — Merchant documentation · trafft.com · Merchant-controlled · checked 2026-09-23